Please contact the Glatz dealer from whom you purchased your parasol.

In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

The retailer from whom you purchased your sunshade is best placed to tell you whether any damage to your product is repairable. You can start with an initial telephone consultation. If the damage is of a complex nature, we recommend that you fill out the damage claim form and send it to your retailer by email. In the case of smaller sunshades which are easy to transport, it is easiest if you just take your sunshade to your retailer for inspection.

Some examples of typical cases of damage:

Case 1: The strut end of my Alu-Smart is broken. (Initial consultation by telephone is possible)
Case 2: The crank of my Sombrano is defective. (Initial consultation by telephone is possible)
Case 3: My Alu-Twist has a broken rope. (damage report recommended)
Case 4: My Fortino has a broken strut. (damage report recommended)

Glatz dealers near you

Please contact the Glatz reteailer from whom you purchased your parasol. In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Or you can search for a dealer directly in our dealer finder: Dealer finder

This varies depending on the parasol model. Please contact the retailer from whom you purchased the parasol directly.

In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

All Glatz sales partners have a legal guarantee of 24 months with Glatz AG. Please contact the dealer from whom you purchased your parasol. They will check the damage and assess whether it is a warranty case. If the assessment is not clear, the dealer will contact Glatz AG for a final evaluation.

In exceptional cases, e.g. if your dealer has gone out of business, you can send us your enquiry directly via the support form.

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

The cost of a repair depends on the extent of the damage as well as the parasol model and its configuration. Contact your sales partner, who will be able to provide you with a quotation. In exceptional cases, e.g. if your dealer has gone out of business, you can send us your enquiry directly via the support form:

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

The duration of a repair depends on the complexity of the damage and the workload of the sales partner. In some cases, the damage can be repaired by replacing simple spare parts by yourself. Please contact your sales partner for advice. In exceptional cases, e.g. if your dealer has gone out of business, you can send us your enquiry directly via the support form:

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

In principle, all parasols should be inspected and repaired by a qualified dealer. Simple spare parts can be replaced by you as the user. Always consult your dealer for advice. In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder

The sunshade fabric can only be repaired with covers in Glatz fabric quality 5. In this case, individual segments can be replaced. However, this requires more effort to remove the sunshade fabric, transport it to the repair site and reattach it.

As a manufacturer we often get asked whether a direct delivery from the factory is possible. Unfortunately, we do not have a repair department or a spare parts depot for individual dispatch.

If parts of your Glatz sunshade are broken, please contact the dealer from whom you purchased the sunshade. Dealers who sell the product as part of their range normally also have a Glatz spare part depot and will be able to quickly provide you with the part(s) you need. Don’t forget to enter the sunshade model for which you need spare parts when searching using the dealer finder.

Find a dealer near you

With the Glatz spare parts search, it is possible to find the article number of the required spare part and send an inquiry directly to a dealer.

In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Please contact the Glatz dealer from whom you purchased your parasol. They will assess the damage and provide you with a cost estimate for a repair.

In exceptional cases, e.g. if your dealer has gone out of business or you are not satisfied with your Glatz dealer, you can send us your request directly via the support form.

Support form

Or you can search for a dealer directly in our dealer finder: Dealer finder