All Glatz dealers receive annual product range training from Glatz AG. Furthermore, under the terms of their contract, Glatz dealers undertake to provide expert advice to private end customers in their showrooms and to offer so-called ‘after-sales services’, such as the coordination and handling of warranty claims.

Should you be dissatisfied with the service provided by your Glatz dealer, please contact Glatz AG. Please get in touch via the contact form.

You can find all the of the Glatz sales partners (importers, retailers, specialists) in the Glatz retailer finder.

Find a Glatz retailer near you!

Glatz AG continuously expands its network of retailers and sales partners. If your original retailer is no longer in business, you can approach a different retailer in your locality for advice. If your inquiry relates to a Glatz product that you have already purchased, the best idea is to find a retailer that stocks your product in the Glatz retailer finder. To do this, visit the Glatz retailer finder, go to “Sunshade type” and click on your model of sunshade.

Find a Glatz retailer near you!

Support form Please also state in the form that your retailer is no longer in business.

Glatz AG sells its products via a global network of retailers. If you would like to receive a quote, the best idea is to approach a retailer in your locality.

Find a Glatz retailer near you!

If you are interested in our contract business, please feel free to contact us directly.

Direct Contact

Glatz AG distributes a range of products via an international network of dealers and importers. Delivery times depend on the product range, your dealer’s stock levels or the country of import. For garden parasols, certain colours are available from our immediate delivery programme, which allows us to deliver very quickly.

Glatz dealers also often have many parasols and colours in stock. Parasols in fabric quality 5 are manufactured in Frauenfeld, and delivery takes up to a maximum of 15 working days after receipt of the order (during the peak season). Custom-made items and large parasols may, in some cases, take longer.

Please check with your Glatz dealer:

Contact us

As a general rule, Glatz products are ordered locally at your retailer. Your retailer will send the order to Glatz AG in Switzerland. EU hub in Singen, to the retailer within a maximum of three weeks. Depending on the arrangements made when you purchased your parasol, you can either collect it directly from the retailer or have it delivered.

On request and for an additional charge, Glatz AG can also deliver the goods directly from Switzerland to the place of use. Please ask your local retailer your local retailer further details.

All of the Glatz transportation partners have tracking tools which enable the status of the order to be tracked and traced. If your goods do not arrive at the scheduled time, you can inquire about the status of your order at your retailer.

Glatz products are generally ordered locally through your Glatz retailer. Your retailer will usually provide you with a quote that includes the transportation costs from Switzerland. If this is not the case, your retailer is obliged to make you aware of any additional transportation costs which may apply. The transportation costs depend on the place of delivery, the volume and the weight of the ordered goods. Please ask your retailer about this service.

All Glatz dealers have a legal warranty of 24 months against Glatz AG. In addition, a guarantee can be a voluntary additional service offered by the dealer, which usually refers to the functionality of the Glatz product over a certain period of time. You can find out whether such a guarantee is offered directly from your dealer.

All Glatz dealers have a legal warranty of 24 months against Glatz AG. In addition, a guarantee can be a voluntary additional service offered by the dealer, which usually refers to the functionality of the Glatz product over a certain period of time. You can find out whether such a guarantee is offered directly from your dealer.

In general, warranty claims can only be made through the retailer from whom you purchased your product. For this purpose, proof of purchase and/or a copy of the invoice is required. As a general rule, all Glatz products are covered by warranty for two years starting from the date of purchase.

Proof of purchase or a copy of the invoice is required to check whether your repair request is a possible warranty case. A warranty period of two years from the date of purchase applies to all Glatz products. Please contact your retailer with your enquiry. They will carry out an analysis and inform you whether your damage is covered by the warranty.

There is no statutory right of return for purchasers in Switzerland. However, some retailers voluntarily offer a right of exchange or return. Please check the General Terms and Conditions (GTC) to find out if this is the case with your retailer.

Within the EU, consumers have the right to cancel a purchase within 14 days of receiving the goods. To cancel, you must notify your retailer in writing. You have 14 days from the date of cancellation to return the goods. It is important that you return the goods no later than the last day of this period. The cost of returning the goods is payable by the customer.

The recycling regulations applicable in the country of use generally apply to the disposal of your Glatz sunshade.

If your Glatz sunshade is faulty and you decide to buy a new Glatz sunshade, your retailer will generally offer a free disposal service. Please ask the retailer from whom you purchased the product.