Sure, Apple can seem arrogant at times, but usually can get away with it, based on the "it ain't bragging if it's true" logic in their world of reality distortion fields. But when Steve Jobs made his condescending remarks last month, suggestion their hardware problem was the result of users being too stupid to know how to hold a cell phone properly, the emperor's clothes were entering severe unraveling mode.
My feeling was mostly one of disappointment. I've been using Apple products since the days of the Apple II, and have the greatest respect for both their imaginative engineering and no-compromises approach to usability and beautiful design. But you can't piss on your users too long and get away with it. Read more »